Bill Campion 55, Male Lexington United States: Share; Twitter

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Bill Campion commented on Bill Campion's blog post 'Incongruent Service'

Marsha - My point exactly. We would have been singing this restaurant's praises if ole Wes had made the proper adjustments. I love the cheeseburger experience reference. Hossam I agree it is part science and part art. Thank you both for your comment…

January 28

Hossam aboueissa commented on Bill Campion's blog post 'Incongruent Service'

(une repas sans vin c,est comme jour sans sollie) french proverb,thus recommendation french wine or Italian sparkling wine or vermouth or whatever aperitif or digestive or soft drink or aniseed drink preferable accordaning harmony between tasty of t…

January 28

A blog post by Bill Campion was featured

Incongruent Service

January 28

Marsha Keeffer commented on Bill Campion's blog post 'Incongruent Service'

Here's where family of origin meets training. Above all else, the culinary business is about hospitality, and that's not what you experienced - you got invasive sales techniques multiplied by a sports bar demeanor. If it's a white table cloth estab…

January 28

Bill Campion commented on Bill Campion's blog post 'Incongruent Service'

Thanks for the comments Susan. I agree with you wholeheartedly!

January 27

susan fawcett commented on Bill Campion's blog post 'Incongruent Service'

I absolutely agree with you that great servers can and do adjust their styles based on the guests needs. I also think that the server's style needs to blend with the overall theme of the restaurant..for example if a restaurant wants their environmen…

January 27

Bill Campion added a blog post

Incongruent Service

January 27

Bill Campion commented on Amanda Hite's blog post 'The Social Media Revolution: Powershift from Brand to Customer.'

WOW Amanda the points you make are compelling. The web is here to stay, social networks are here to stay and I'm afraid if organizations aren't willing to participate, as you indicate, they are going to be left for dead. Pepsi abandoning their Super…

January 26

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I'm here to post a blog Jan 19

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Profile Information

What is your Ultimate Career Lifestyle?

I am diligently pursuing my UCL. First of all I'm working with an organization whose values are aligned with mine. I'm working with awesome people who care most about the team's success. I'm doing what I love to do by working with people, encouraging them to achieve at a higher level and make the most out of life. I've never been more inspired to take my game to an entirely new level. I truly love what I'm doing right now and I'm filled with enthusiasm about the future prospects for Talent Revolution!

Current Company

Talent Revolution

Job Title

Culture Catalyst

School(s)

Whippany Park High School
Ashland University

About me:

I'm all about my family and friends. I have two incredible sons - Jeff & Bryce and I cherish my time with them. Jeff is 21 and working in the restaurant business. Bryce will be 16 and is a Sophomore in High School. I guess you could call the three of us "sports junkies". I'm an avid golfer and play when time allows - which isn't often these days. I place a high value on close friendships. I still stay in touch with my friends from high school & college. We've been getting together every year for the past 30 years and change. I'm passionate about my work and my work associates whom I also consider my friends. I feel like I'm just now hitting my stride! I've learned the only way to live life and get the most out of it is to be enthusiastic and stay focused on the positive. When I do this great things always happen. I feel extremely blessed for my family and for those friendships that have been established and maintained for decades. I have tons of experience in the restaurant business (28 years, but who's counting?). I've enjoyed corporate life and now I get to focus on my true passion - helping people achieve their ultimate career lifestyle and helping organizations attract and develop the best talent. The present is fun and the future is bright!

How did you hear about TALENT revolution?

I received an e-mail

Interest

People, coaching, teaching, reading, golf, fitness, cooking, customer service, collaborating, public speaking...

My strengths are:

Creativity, relationship building, speaking, writing, networking, serving, consulting, inspiring, nurturing...

What generation are you apart of?

I'm a Gen Why trapped in a Boomer's body

My favorite thing about my generation is?

I love the fact that we are still very young at heart and dedicated to making a positive difference.

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Bill Campion's Blog

Incongruent Service

Have you ever received service that didn’t fit the situation? As you may have guessed, I’m going to tell you about a recent experience of mine where the service was completely incongruent.

Susan and I are committed to at least one “Date Night” once a week. With our crazy hectic schedules this is a great way for us to refresh and catch up. We absolutely cherish this time together.

Last week we went to a nationally known chain restaurant to enjoy a bottle of wine and a nice dinner. The place was… Continue

Posted on January 27, 2010 at 9:49am — 5 Comments

Leadership Lessons from a Golden Retriever

Santa Claus brought me a 10-week old Golden Retriever for Christmas this year! We named him Bogey. Actually Susan and I decided to get this little fella for each other. We are having a blast with him. I had a Golden for 16 years and have always loved the demeanor of this breed. Goldens are loyal, gentle and fun lo… Continue

Posted on January 20, 2010 at 12:38pm — 4 Comments

The Power of the Human Spirit

Bill: I’ve never been more proud to be an American. For almost a week now, we have been glued to the tube watching the events unfold after the horrific disaster in Haiti. While most of it is very difficult to watch, I’m incredibly inspired at the same time. The human spirit is amazing. If there has ever been an impossible situation, Haiti is it right now. No matter how much we watch it on TV, I’m sure we will never understand what it’s like to experience human suffering of this magnitude. I can… Continue

Posted on January 18, 2010 at 9:57am — 2 Comments

Join the War Against Indifference!

During my career I’ve studied lots of research about service particularly in the restaurant industry. I’m always interested to learn what influences consumer behavior.

I spent 14 years with one of Applebee’s largest franchisees and I remember one study that stated the number one reason people won’t return to a casual restaurant. The answer was simply – “Employees Indifference”. I have no idea if this response was aided or unaided nor do I think it matters. This is a fascinating fact and I think… Continue

Posted on January 6, 2010 at 7:00pm — 1 Comment

Overcoming Fear is Our Key to Success!

Our deepest fear is not that we are inadequate.

Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that frightens us.
We ask ourselves, who am I to be brilliant, gorgeous, talented and fabulous?

Actually, who are we not to be?

You are a child of God.

Your playing small doesn’t serve the world.

There’s nothing enlightened about shrinking so that other people won’t feel insecure around you.

We were born to make manifest the glory of God that is wi… Continue

Posted on January 4, 2010 at 12:58pm — 5 Comments

Comment Wall (119 comments)

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At 10:31am on August 30, 2009, Ronald D. Elliott, Ph.D. said…: Bill... in response to your question... no, don't have your son tested, not for the sake of curiosity. Everything we do as parents communicates something about what we value or consider important. If you have him tested, it tells your son that cognitive intelligence is very important to you and that worth can be given or taken by how bright one is. At his age, he is still figuring out who he is and where his place is in the world. The most important message you can communicate is that you will continue to be there when he needs you. It sounds like you are close and that you are a good resource for him. That is plenty sufficient. Let him decide what part of himself to offer the world.

At 1:52pm on August 28, 2009, Doug Davis said…: Thanks Bill! You and Susan look very happy!

At 9:52am on August 17, 2009, Lyndsey Brady said…: Hey! I hope all is well! What is your email address?

At 2:48pm on July 29, 2009, Lyndsey Brady said…: Thanks so much for writting back! I hope to stay in touch and I would love to meet everyone!

At 9:31pm on July 28, 2009, Lyndsey Brady said…: Just wanted to say Hello! Keep writting your blogs I really enjoy reading them! Did you get the pleasure of seeing Alex in his "Critter Control" costume today for the Ladies Tournament? If so, I hope you took pictures!!

At 11:12am on June 7, 2009, Andy Swingley said…: Not making Dallas...I am out....vacation and the family are calling my name....call me soon

At 4:54pm on June 5, 2009, Andy Swingley said…: Where the hell are you?

At 3:56pm on May 11, 2009, Keith McIlvaine said…: Bill, thanks for the warm welcome and I am always happy to connect and network. Please do not hesitate to let me know if I may assist with anything or otherwise help!

All the best!

At 7:42pm on May 7, 2009, Kelley said…: Hey Big Willie!! Thanks for the name drop on the Hoss's video!!! Your my favorite too!!!

At 9:36pm on April 9, 2009, Betsy Apolito said…: Hi Bill!
You and Susan have been on my mind lately. I was sharing with someone from ODE that our team understands customer service and how it applies to education, thanks to you! Hope you are both well. You are too kind as I owe my focus and success to you two as my mentors, guides, and cheerleaders. I'm so happy to hear that your client base is growing as you have talents and gifts to share. Have a Happy Easter!