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You know how there are just certain “rules” in life? Like you can’t have 20”1 biceps unless you workout or you can’t control the weather? There’s no denying that you can’t be cool unless you are a dork first. I know the ladies might disagree but George Clooney was a dork at some point in his life. Nobody is exempt from this rule.

I love looking up definitions of words that we use in our everyday conversations, dork being one of them. With the advent of Wikipedia no word is safe. The definition… Continue

What happens when your significant other, and your best friend and business partner decide to spend 30 days changing their lives and influencing others to do the same? I suppose there are several options.

I could ignore them which is virtually impossible because if they aren’t blogging, tweeting or facebooking about it, they are talking about it! And on the rare occasion they aren’t talking about it their friends and followers are talking about it! So ignoring isn’t an option.

Option #2 - I co… Continue

I think it’s rather comical when companies boast that their ultimate goal is 100% customer satisfaction. Webster defines satisfaction as the following:
The contentment one feels when one has fulfilled a desire, need, or expectation; "the chef tasted the sauce with great satisfaction"

I find this so interesting because even when old Webster used it in a sentence he had to enhance it with the word “great”. My point is in today’s marketplace satisfaction only gets you in the game. You must do some… Continue

I love to read self help books. A – it’s cheaper than therapy. B – It beats watching Dr. Phil and C – I can always find a nugget or two I can apply to my life which ultimately makes it better.

Recently I picked up Wayne Dyer’s The Power of Intention and I can’t put it down. I love the concept and I believe it to be true. Dyer’s basic premise is that we get what we think about. It’s the old scarcity vs. abundance thinking. If we think there’s enough of the good stuff to go around chances are we… Continue

I know I can be obnoxious when it comes to my opinions about customer service but I have to share the 7 phrases that make me cringe during my dining experience. Some may think I’m being too picky or too critical. All I can say in my defense is the service folks in a restaurant are the brand ambassadors and everything they say or do either reinforces the brand or undermines it.

It’s different if the brand is ketchup or a can of soup. The soup goes in the can at the factory the label goes on the… Continue